FAQ

We specialise in premium cycling gear for enthusiasts and serious riders. Our range includes high-performance components from brands like Campagnolo, aero and TT helmets, cyclocross equipment, bikepacking gear, commuter tyres, technical clothing, and cycling accessories. We focus on quality components that enhance your riding experience whether on road, trail, or track.

Absolutely! Our product range caters to various cycling disciplines including gravel biking, commuter cycling, racing, and bikepacking. Feel free to contact our support team with details about your riding style and goals, and we’ll provide personalised gear recommendations.

We offer global delivery to most countries (excluding some remote regions in Asia and other locations with logistical limitations). We provide two shipping options:

• Standard Shipping (£12.95): Processed within 1-2 business days, delivered via DHL/FedEx within 10-15 days after dispatch
• Free Shipping (orders over £50): Processed within 1-2 business days, delivered via EMS within 15-25 days after dispatch

All options include full tracking capabilities.

As cyclists ourselves, we understand the importance of receiving your gear in perfect condition. All items—from delicate derailleur hangers to aero helmets—are carefully packaged in protective materials to ensure they survive the journey intact. We use reinforced boxes and specialised packaging for fragile components.

For international orders outside the UK, local customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. We recommend checking with your local customs office for specific information.

We stand behind all our products. If you’re not completely satisfied with your purchase, you may initiate a return within 15 days of receiving your order. Items must be unused and in their original packaging with all tags attached. To start a return, please contact our customer service team at [email protected] for assistance and return authorization.

Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement.

We accept Visa, MasterCard, JCB, and PayPal. All payments are processed through secure, encrypted systems to ensure your financial information remains protected. We do not store your credit card details on our servers.

Yes, we take your privacy seriously. We implement industry-standard security measures to protect your personal information and purchase data. We only use your information to process orders and improve your shopping experience, and we never share your details with third parties for marketing purposes.

While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and expedite future purchases. Account registration is quick and requires only basic information.

Please try clearing your browser cache and cookies, or try accessing our site using a different browser. If issues persist, contact our support team at [email protected] with details about the problem (including screenshots if possible) and we’ll assist you promptly.