At Bicycle Gear Shop, your trust is as important to us as the perfect gear ratio on a steep climb. We are committed to protecting your privacy and handling your data with the same care and precision that we apply to curating our premium cycling components and technical apparel. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit bicycle-gearshop.com.

1. Who We Are

Our website is operated by Bicycle Gear Shop, located at 35 St Stephens St, Norwich, GB NR8U 2OA. We are a premium retailer catering to the global community of dedicated cyclists, offering everything from Aero Helmets and Campagnolo components to Bikepacking luggage and technical Clothing.

2. Information We Collect

To provide you with a seamless and secure shopping experience, we collect information that allows us to process your orders, manage your account, and personalise your journey with us.

Personal Data You Provide:

  • Identity & Contact Data: Name, email address, billing and shipping address, phone number.
  • Financial & Transaction Data: Payment information (processed securely by our partners like Visa, MasterCard, JCB, and PayPal), details of your purchases, and order history.
  • Account Data: If you create an account, your login credentials and saved preferences for faster checkout.
  • Communication Data: Any correspondence you have with our support team via email.

Data Collected Automatically:

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, and versions.
  • Usage Data: Information about how you use our website, products, and services, including the pages you view and the products you browse.

3. How We Use Your Information

We use your data with the integrity we value as cyclists ourselves, ensuring every action serves a clear purpose.

  • To Fulfil Your Order: Processing your payment, arranging shipping, and providing you with invoices and/or order confirmations.
  • To Manage Our Relationship: Communicating with you about your order, responding to your enquiries, and providing customer support.
  • To Improve Our Site & Products: Analysing how you use our website to help us troubleshoot problems and develop new features that meet the needs of our discerning clientele.
  • For Security: To protect our website and business from fraud and other illegal activities, ensuring a secure environment for all transactions.

4. Sharing and Disclosure of Your Data

We treat your data with the confidentiality of a trusted riding partner. We do not sell your personal data. We only share it with third parties where necessary under the following strict conditions:

  • Service Providers: We engage trusted companies to perform functions on our behalf, such as payment processing (e.g., PayPal), order fulfilment, and delivery. These partners only have access to the personal data needed to perform their functions and are prohibited from using it for other purposes.
  • Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Storage and Security

Your financial security is our priority. We implement robust security measures designed to protect your data.

  • All transactions are processed through a PCI-DSS compliant payment gateway, and your credit card details are never stored on our servers.
  • Your personal data is stored on secure servers and is protected using encryption and industry-standard security protocols.
  • We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights

You have rights regarding your personal data. As a rider in control of your journey, you have control over your information:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can ask us to correct inaccurate or incomplete data.
  • Erasure: You can ask us to delete your personal data.
  • Objection: You can object to certain types of processing, such as direct marketing.
  • Data Portability: You can ask us to transfer your data to another service provider.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

7. Cookies and Tracking Technologies

Our website uses cookies—small text files placed on your device—to ensure the smooth functioning of our site and to enhance your user experience. They help us remember your items in a shopping basket and understand how you navigate our site.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please gear up and get in touch with our dedicated team:

Bicycle Gear Shop
35 St Stephens St
Norwich, GB NR8U 2OA
Email: [email protected]