Shipping & Returns

Global Shipping Made Simple

At Bicycle Gear Shop, we fuel your passion for cycling by delivering premium components and technical apparel worldwide. We’ve partnered with leading global carriers to ensure your gear reaches you reliably and efficiently.

Order Processing & Delivery Timelines

• Order Processing: All orders are processed within 1-2 business days from our warehouse in Norwich, UK.
• Standard Shipping (£12.95): Shipped via DHL or FedEx. Delivery within 10-15 business days after dispatch.
• Free Shipping: Available on orders over £50, shipped via EMS. Delivery within 15-25 business days after dispatch.

Please note: We do not currently ship to select remote regions and parts of Asia. Delivery times are estimates and may be affected by customs processing or unforeseen circumstances.

Our Returns Promise: Ride with Confidence

We stand behind the quality of our premium cycling gear. If an item isn’t the perfect fit for your needs, our straightforward 15-day return policy ensures your complete satisfaction.

The Returns Process: A Step-by-Step Guide

1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Include your order number and product details.
2. Receive Your RMA: Our customer service team will respond within 24-48 hours with a Returns Merchandise Authorization (RMA) number and instructions.
3. Package Your Item: Securely pack the item in its original, unused condition with all tags attached and packaging intact. Include a copy of your order confirmation.
4. Ship Your Return: Send the package to the address provided using a tracked shipping service. You are responsible for the item until it reaches us.

Refund Processing

• Refunds are processed within 3-5 business days of us receiving and inspecting your returned item.
• Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
• Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

For size exchanges or requests for a different product:

• The replacement item will be shipped once we receive and process your return.
• If the new item is of higher value, we will invoice you for the difference.
• If the new item is of lower value, we will refund the difference to your original payment method.

We appreciate your trust in Bicycle Gear Shop and are committed to ensuring your satisfaction with every purchase. Ride with confidence knowing we’ve got you covered.